Project Details
Established design firm shifts from in-house to contracted services. When a gap in technical support for existing clients arose, our team saved the day for dozens of websites.
Specifics.
– WordPress Support for existing clients
– Hosting, security, and performance monitoring
– Estimates for new development projects
– Seamless client communication to ensure continued quality when shifting developer resources
Case Study
The Problem
GOCACTUS Design Inc. is a well-established design firm. When the owner shifted primary business focus to print, the digital staffing shifted from in-house to contract. This created a technical gap for the dozens of legacy websites the agency built, and now hosts and supports.
The expectation from clients is that support remained consistent, and developers would be familiar with their existing product to extend functionality when needed.
The Solution
Using our Agency Support model, existing web clients now had a point of contact for their existing projects, allowing them to make requests and ask for advice.
We started by accessing and documenting the vast ecosystem of accounts. From there, we were able to resume routine maintenance, be in contact with the clients, and build their trust as dependable partners.
The Benefit
GOCACTUS saved nearly %50 in hosting fees after our audit and management of their server.
The development of new websites and new features have been able to be completed rapidly using standardized templates agreed on between design and development teams.
Client confidence did not waiver during the change in management style. The real proof is that clients continue to invest in their properties using GOCACTUS as their digital agency.